Information Systems Officer

Job Opening ID: 227284
Job Network : Information and Telecommunication Technology
Job Family : Information Management Systems and Technology
Category and Level : Professional and Higher Categories, P-3
Duty Station : VALENCIA
Department/Office : Office of Information and Communications Technology
Date Posted : Feb 1, 2024
Deadline : Feb 15, 2024

Org. Setting and Reporting
The Office of Information and Communications Technology (OICT) is leading the digital transformation of the Organization to enable a better, safer, more sustainable future through secure, reliable, and innovative technology solutions.

The United Nations Office of Information and Communication Technology’s Enterprise Solutions Service(OICT/ESS) develops and supports a wide range of enterprise solutions and provides products and services that support the work of the UN

This position is in the Enterprise Solutions Service (ESS) team within OICT, located in Valencia, Spain. The incumbent reports to a Senior Information Systems Officer within OICT/ESS.

OICT is committed to achieving 50/50 gender balance and geographical diversity in its staff, and female candidates are strongly encouraged to apply for this position. OICT supports the principles of work-life balance and flexible work arrangements.

Responsibilities
Under the direct supervision of a Senior Information Systems Officer and the overall guidance of the Chief, ESS, the Information Systems Officer will be responsible for the following duties:

• Manages projects involving feasibility studies, business analysis, systems analysis, design, development, and implementation of moderately complex systems, and/or, participates as a member of a technical team with responsibility for major components of the more complex systems.
• Develops detailed business requirements, wireframes, system and other functional specifications and user documentation for major systems.
• Engages with clients to provide technical advice to users, analyzing users’ requirements and translating these to technical requirements for development and deployment on enterprise platforms.
• Maintains, troubleshoots, and provides continuing user support, to include resolving difficult problems, and technical advice.
• Organizes and performs unit and integrated testing, designing, and utilizing test bases; assists users in acceptance testing.
• Develops training materials, operating and user manuals; trains staff in assigned systems.
• Researches, analyzes, and evaluates new technologies and makes recommendations for their deployment.
• Participates in writing reports and papers on systems-related topics, system requirements, information strategy, etc.
• Provides guidance to, and may supervise, new/junior staff, consultants, etc.
• Performs other related duties as assigned.

Competencies
• Professionalism:
Knowledge of information technology/information management, software development project management, and application or website development. Exposure to several high-level programming languages and major aspects of programming and analysis, including relational systems, content management platforms, scripting and query languages, and application programming interfaces (APIs). Strong analytical and problem-solving skills, to include proficiency in the development and implementation of systems of moderate size/complexity. Good knowledge of the Organization’s information infrastructure and IT strategy as it relates to user area(s); independently develops innovative approaches to resolve a wide range of issues/problems.
Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines, and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

• Teamwork:
Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

• Client Orientation:
Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.

Education
Advanced university degree (Master’s degree or equivalent) in computer science, information systems, mathematics, statistics, or a related field is required. A recognized first-level university degree in combination with two additional years of relevant experience may be considered in lieu of the advanced university degree.

Job – Specific Qualification
Professional Project Management Certification (i.e. PMP, Prince2, etc.) is desirable.

Certification in ISO2700, ITIL or equivalent is desirable.

Work Experience
A minimum of five years of progressively responsible experience in software development or technical project planning, design, development, implementation and maintenance is required.

Experience in software testing and quality assurance is required.

Experience with agile software development management methodologies and tools is desirable.

Experience with cybersecurity principles and application of cybersecurity controls is desirable.

Experience in full life-cycle implementations of enterprise systems is desirable.

Languages
English and French are the working languages of the United Nations Secretariat. For the post advertised, fluency in English is required. Working knowledge of Spanish is desirable. Knowledge of another official United Nations language is an advantage.

Assessment
Qualified candidates may be assessed through a competency-based interview and/or other assessment methods.

Special Notice
This is a temporary position and will initially be available through 31 December 2024. If selected, an internal candidate will be on temporary assignment to the post; an external candidate will initially be offered a temporary appointment. Any extension of appointment is subject to satisfactory performance and continued availability of the post.

Locally recruited General Service staff members applying for this post must meet the minimum requirements, including academic qualifications and years of relevant experience. Relevant experience in the General Service category at G-6 and G-7 levels may count towards experience requirements.

OICT is committed to promoting diversity and gender equality within the Secretariat. Women candidates are strongly encouraged to apply.

At the United Nations, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. The United Nations is committed to creating a diverse and inclusive environment of mutual respect. The United Nations recruits and employs staff regardless of gender identity, sexualorientation, race, religious, cultural and ethnic backgrounds or disabilities. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

Pursuant to section 6.9 of ST/AI/2010/3/Rev. 1, interns, consultants, individual contractors and gratis personnel may not apply for or be appointed to any vacancy in the Professional or higher categories within six months of the end of their current or most recent service.

Pursuant to section 7.11 of ST/AI/2012/2/Rev.1, candidates recruited through the young professionals programme who have not served for a minimum of two years in the position of their initial assignment are not eligible to apply to this position.

United Nations Considerations
According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. The term “sexual harassment” means any unwelcome conduct of a sexual nature that might reasonably be expected or be perceived to cause offence or humiliation, when such conduct interferes with work, is made a condition of employment or creates an intimidating, hostile or offensive work environment, and when the gravity of the conduct warrants the termination of the perpetrator’s working relationship. Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Reasonable accommodation may be provided to applicants with disabilities upon request, to support their participation in the recruitment process.

By accepting a letter of appointment, staff members are subject to the authority of the Secretary-General, who may assign them to any of the activities or offices of the United Nations in accordance with staff regulation 1.2 (c). Further, staff members in the Professional and higher category up to and including the D-2 level and the Field Service category are normally required to move periodically to discharge functions in different duty stations under conditions established in ST/AI/2023/3 on Mobility, as may be amended or revised. This condition of service applies to all position specific job openings and does not apply to temporary positions.

Applicants are urged to carefully follow all instructions available in the online recruitment platform, inspira, and to refer to the Applicant Guide by clicking on “Manuals” in the “Help” tile of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.